NUTRIFARM GLOBAL Refund and Shipping Policy

How does the delivery process work?

How are items packaged?

We package our products in extra durability cardboard boxes covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging.

What is the range of locations to which NUTRIFARM GLOBAL ships its products?

We ship pan India!

My order has been shipped. Now how can I track it?

What is the estimated delivery time?

We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays) and should reach you within 3 working days depending on the location

Are there any shipping charges applicable on my order?

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Given that we are dealing with food products, our company follows a strict no-return or exchange policy.

We will only allow exchanges if the product we have delivered is damaged. For damaged product-related please contact customer service support@nutrifarmglobal.com

Each of these orders will be dealt with on an individual and case-by-case basis. We also advise you to provide your receipt number for speedy damaged product redressal.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account, within a 48-hour timeline.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@nutrifarmglobal.com

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@nutrifarmglobal.com and send your item to Nutrifarm Global, Dr.rp road, Ganeshguri, Guwahati, Assam-006

CANCELLATION BY CUSTOMER/WEBSITE

A customer can cancel an order anytime up to the time the order has been dispatched by calling our customer service. Once the order has been dispatched from our end, it cannot be cancelled. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Shipping

To return your product, you should mail your Nutrifarm Global, Dr.rp road, Ganeshguri, Guwahati, Assam-006.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.