[vc_row full_width=”container-null”][vc_column agro_disable_column=”yes”][agro_page_bread titletype=”custom” text=”custom” subtitle=”Refund and Shipping Policy” ctext=”About” subtitle_spacer=”” title_spacer=”” desc_spacer=”” css=”.vc_custom_1689955342591{background-image: url(https://ninetheme.com/themes/agro/wp-content/uploads/2019/02/1-4.jpg?id=239) !important;}” title=”NUTRIFARM GLOBAL”][/vc_column][/vc_row][vc_row full_width=”container”][vc_column][vc_empty_space height=”80px”][agro_section_heading anim=”yes” aos=”fade” title=”SHIPPING” thintitle=”POLICY”][vc_separator color=”custom” border_width=”2″ accent_color=”#e0dbdb” css=”.vc_custom_1690205651192{margin-top: -60px !important;margin-bottom: 70px !important;}”][vc_column_text]How does the delivery process work?[/vc_column_text][vc_empty_space height=”22px”][ultimate_icon_list icon_size=”22″ icon_margin=”12″][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. Or you could simply contact us.
[/ultimate_icon_list_item][/ultimate_icon_list][vc_column_text]How are items packaged?[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]We package our products in extra durability cardboard boxes covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging.[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]What is the range of locations to which NUTRIFARM GLOBAL ships its products?[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]We ship pan India![/vc_column_text][vc_empty_space height=”22px”][vc_column_text]My order has been shipped. Now how can I track it?[/vc_column_text][vc_empty_space height=”22px”][ultimate_icon_list icon_size=”22″ icon_margin=”12″][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]Once your order has been dispatched, you will receive an email and SMS with the details of the tracking number and the courier company that is processing your order – We will soon start whatsApp details![/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]You can track the status of your package 12 hours after your order is dispatched from our warehouse.[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]Our shipping partners – BLUE DART[/ultimate_icon_list_item][/ultimate_icon_list][vc_column_text]What is the estimated delivery time?[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays) and should reach you within 3 working days depending on the location[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]Are there any shipping charges applicable on my order?[/vc_column_text][vc_empty_space height=”22px”][ultimate_icon_list icon_size=”22″ icon_margin=”12″][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]We have standard shipping charges for most addresses.
[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]India shipping charges :-
1) ₹50.74 inclusive of GST 18% and fuel charges for 1st 500gm and after that every additional 500gm = Rs.47.2 for Intra Region which covers the following states:-
Assam, Meghalaya, Arunachal Pradesh, Manipur, Mizoram, Tripura, Sikkim, Nagaland, Bihar, Odisha & West Bengal.
2) ₹78.53 inclusive of GST 18% and fuel charges for 1st 500gm for C Region , same rate(₹78.53) for additional 500 gm. C Region covers the following states:-
Himachal Pradesh, Punjab, Haryana, Uttarakhand, Jharkhand, Uttar Pradesh, Rajasthan, Delhi, Chandigarh, Maharashtra, Madhya Pradesh, Gujarat, Chattisgarh, Goa, Karnataka, Tamil Nadu, Kerala, Andhra Pradesh, Telangana, Pondicherry, Jammu & Kashmir.
[/ultimate_icon_list_item][/ultimate_icon_list][vc_empty_space height=”42px”][agro_section_heading anim=”yes” aos=”fade” title=”RETURN” thintitle=”POLICY”][vc_separator color=”custom” border_width=”2″ accent_color=”#e0dbdb” css=”.vc_custom_1690205651192{margin-top: -60px !important;margin-bottom: 70px !important;}”][vc_column_text]Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Additional non-returnable items:[/vc_column_text][vc_empty_space height=”22px”][ultimate_icon_list icon_size=”22″ icon_margin=”12″][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]Gift cards
[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-circle-right” icon_color=”#59ab01″ content_font_size=”desktop:16px;” content_line_ht=”desktop:24px;”]Some health and personal care items[/ultimate_icon_list_item][/ultimate_icon_list][vc_column_text]To complete your return, we require a receipt or proof of purchase.[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]Refunds (if applicable)[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]Given that we are dealing with food products, our company follows a strict no-return or exchange policy.
We will only allow exchanges if the product we have delivered is damaged. For damaged product-related please contact customer service support@nutrifarmglobal.com
Each of these orders will be dealt with on an individual and case-by-case basis. We also advise you to provide your receipt number for speedy damaged product redressal.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account, within a 48-hour timeline.[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]Late or missing refunds (if applicable)[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nutrifarmglobal.com[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]Exchanges (if applicable)[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@nutrifarmglobal.com and send your item to Nutrifarm Global, Dr.rp road, Ganeshguri, Guwahati, Assam-006[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]CANCELLATION BY CUSTOMER/WEBSITE[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]A customer can cancel an order anytime up to the time the order has been dispatched by calling our customer service. Once the order has been dispatched from our end, it cannot be cancelled. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]Shipping[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]To return your product, you should mail your Nutrifarm Global, Dr.rp road, Ganeshguri, Guwahati, Assam-006.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”container-null”][vc_column][vc_empty_space height=”80px”][vc_separator color=”custom” style=”dotted” border_width=”2″ accent_color=”#666668″][/vc_column][/vc_row]
